FGDR proceeds the compensation of depositors for their bank and saving accounts covered by the French deposit guarantee and State guarantee
Implementation of the deposit guarantee and the French State guarantee for BANQUE PROVENCALE EUROPEENNE.
• On November 19th 2025, the French Designated Authority (Autorité de Contrôle Prudentiel et de Résolution-ACPR) declared the unavailability of BANQUE PROVENCALE EUROPEENNE deposits. As a result, depositors can no longer access their funds at the failed bank.
• A notice regarding this failure is published on the ACPR website (www.acpr.fr).
• As a consequence, the compensation process for depositors of the failed bank is automatically initiated by the FGDR under the French deposit guarantee scheme and the State guarantee.
Processing the compensation of depositors of the BANQUE PROVENCALE EUROPEENNE parent company in France:
• On November 20th 2025, FGDR opens a “Secure
Compensation
Area” (SCA) to compensate depositors of the Parent company for all their banking and saving accounts opened in the French failed bank under the deposit guarantee and the French State guarantee.
• A Processing Centre is opened to facilitate information exchange with BANQUE PROVENCALE EUROPEENNE depositors individually.
Processing the compensation of depositors of the BANQUE PROVENCALE EUROPEENNE branch in Spain
• The procedure is initiated automatically by the FGDR and coordinated with FGD the Spanish deposit guarantee fund.
• At the request and on behalf of FGDR, Spanish BANQUE PROVENCALE EUROPEENNE branch depositors will be compensated by FGD, the Spanish deposit guarantee scheme, in accordance with French laws and regulations and following FGDR instructions.
• The payment will be processed by FGD through its own system of payment.
Key figures (final data) of BANQUE PROVENCALE EUROPEENNE (November 20th 2025)
• Total Number of depositors: around 10,735
•
Bank
’s total eligible funds amount: € 1,025 million
Of which in Spain:
• Number of depositors in the Spanish branch : 500
•
Bank
’s total eligible funds amount in the Spanish branch: €67 million
Reminder about the process of compensation by the FGDR
How the Secure Compensation Area (SCA) works for the depositors, clients of the parent-company in France
• Access to the SCA is secure. Clients will have to identify themselves and authenticate.
• Clients who have only provided their bank with their postal address cannot access the SCA. If their compensation details are complete, they will be sent a compensation cheque letter within 7 working days, by post with acknowledgement of receipt, without any further action on their part.
• Clients who have provided their bank with a valid email address or mobile phone number will receive a personal message from FGDR to connect to the Secure
Compensation
Area (SCA) and trigger their compensation.
• Clients who have provided their bank with a valid email address or mobile phone number will receive a personal message from FGDR to connect to the Secure
Compensation
Area (SCA) and trigger their compensation.
• Clients who wish to receive their compensation by bank transfer (faster and more secure) will be asked to enter the IBAN of the account to which they wish to receive their compensation.
Products covered by the deposit guarantee scheme and the French State Guarantee
• The deposit guarantee scheme covers all amounts deposited in accounts, savings accounts and savings plans up to €100,000 per customer, per institution. All amounts deposited in savings accounts (Livret A, LDDS, LEP) guaranteed by the French State are covered up to €100,000 per customer, per institution. In both cases, the compensation is operated by FGDR.
• A detailed list of the types of accounts, savings accounts, and savings plans covered is available at www.garantiedesdepots.fr, along with all necessary information regarding the compensation terms and condi-tions by FGDR.
Products not covered by the deposit guarantee Scheme and the French State guarantee include
•
Life insurance
policy, capitalization policy taken out with an insurance company;
• Pension savings scheme (PER, PERP, PEP) taken out with an insurance company;
• Collective pension savings scheme (PERCO), intercompany collective pension savings scheme (PERCO-I), compa-ny pension savings scheme (PERE);
• Company savings scheme (PEE), intercompany savings scheme (PEI);
Your contacts
To contact the failed bank in France for any question of depositors about their Bank Accounts
Phone: +33 4 91 00 00 01
Email: contact@bpe-wave.com
Postal address: 12 Quai des Vagues, 13002 Marseille, France
Website: www.bpe-wave.com
To contact the Spanish branch of the failed bank
Phone: +34 91 420 00 01
Email: contacto@es.bpe-wave.com
Postal address: Calle de la Marina 28, 28013 Madrid, España
Website: www.bpe-wave.com
To contact the Fonds de Garantie des Dépôts et de Résolution (FGDR France): the deposit guarantee fund responsible for the compensation overall process
Phone: 33 (0)9 77 420 421
Email: contact@garantiedesdepots.fr
Postal address: FGDR – BP n°70068 77213 AVON CEDEX
To contact the FGD, the deposit guarantee fund responsible for the compensation of Spanish depositors
Phone: +34 91 123 12 34 / Phone Call Center: +34 91 431 66 45
Email: info@fgd.es
Postal address: C/ José Ortega y Gasset 22 4ª; 28006 Madrid
Full information pack
Press release FGDR- Opening of the secure compensation area (ESI) for clients of the failed bank
Press release FGDR - Compensation for clients of the failed bank
Press release crossborder FGDR
FGDR Brochure
Notice of compensation under the FGDR’s deposit guarantee scheme
FGDR Correspondence Form
FGDR Claim Form
Immediate consequences of your bank closing
Since its failure, the institution has closed its doors and no transactions are possible for customers. Compensation is triggered automatically. Here are the main measures taken by the authorities (ACPR) and the FGDR.
Unavailability of deposits
You must wait a maximum of seven business days to receive compensation from the FGDR for your accounts, savings accounts, and savings plans held at this bank.
Learn more about closing accounts
The institution closes the accounts on the date of unavailability and prepares a final bank statement that includes the latest transactions recorded since the previous statement until the deposits became unavailable. This final statement includes deferred debits for card payments, the calculation of any fees owed to the bank and the interest owed to you, net of tax and social security contributions.
If you have any questions about your assets held at the failed bank—accounts, savings accounts or savings plans, life insurance policies, securities, safe deposit box services, etc.—please contact your bank using its usual contact details.
Calculation of deposit insurance compensation
All deposits eligible for the guarantee are added together and the FGDR compensates this amount, up to a maximum of €100,000 per person and per institution.
In addition, Livret A (and Livret Bleu) savings accounts, sustainable and solidarity-based savings accounts (LDDS) and popular savings accounts (LEP) are guaranteed by the State: deposits are covered up to a maximum of €100,000 per customer. The FGDR pays this compensation at the request and on behalf of the State.
What should you do while waiting for compensation from the FGDR?
You need to quickly open another account at another institution to deposit your FGDR compensation and transfer your usual transactions and services. It is important to prepare for the transfer of your usual banking services and transactions to a new banking institution: direct debit orders, transfer orders, payment or credit cards...
What about loans and credits currently being repaid?
You have one or more loans currently being repaid to the failed bank: these debts remain outstanding. The bank liquidator will contact you to inform you of the new repayment terms.
Information on the start of compensation payments by the FGDR
If you have correctly provided your bank with an email address or mobile phone number, the FGDR will send you a message when the Secure Compensation Area (ESI) opens. In any case, we invite you to return to this site regularly to check on the progress of the compensation process at any time.
Transmission of data to the FGDR and calculation of compensation
This statement of accounts is sent to the FGDR no later than two days after the date of unavailability. On this basis, the FGDR determines the amount of each compensation payment.
What should I do while awaiting compensation from the FGDR?
If you have any questions about your accounts, please contact your bank.
To receive your compensation without further delay, make sure you have another account at another bank.
While waiting for your compensation from the FGDR, use another account to pay your current expenses.
Transfer your transfers and direct debits to another bank account to avoid payment incidents.