Your contacts
To contact the failed bank in France for any question of depositors about their Bank Accounts
Phone: +33 4 91 00 00 01
Email: contact@bpe-wave.com
Postal address: 12 Quai des Vagues, 13002 Marseille, France
Website: www.bpe-wave.com
To contact the Spanish branch of the failed bank
Phone: +34 91 420 00 01
Email: contacto@es.bpe-wave.com
Postal address: Calle de la Marina 28, 28013 Madrid, España
Website: www.bpe-wave.com
To contact the Fonds de Garantie des Dépôts et de Résolution (FGDR France): the deposit guarantee fund responsible for the compensation overall process
Phone: 33 (0)9 77 420 421
Email: contact@garantiedesdepots.fr
Postal address: FGDR – BP n°70068 77213 AVON CEDEX
To contact the FGD, the deposit guarantee fund responsible for the compensation of Spanish depositors
Phone: +34 91 123 12 34 / Phone Call Center: +34 91 431 66 45
Email: info@fgd.es
Postal address: C/ José Ortega y Gasset 22 4ª; 28006 Madrid
Title
Important information for French depositors of the failed bank regarding compensation by the FGDR
Section
Processing the compensation of depositors of the BANQUE PROVENCALE EUROPEENNE parent company in France
• Within 7 working days at the latest following the date of unavailability of deposits, the FGDR starts the compensation payments to depositors.
• After the declaration of unavailability of deposits, the FGDR opens a “Secure
Compensation
Area” (SCA) on its institutional website, www.garantiedesdepots.fr. In cases additional information is required, the FGDR will contact customers directly to carry out the necessary checks.
• Depositors must ensure they have a bank account available at another bank to receive their compensation from the FGDR.
• For additional compensation in respect of ‘temporary exceptional deposits’, it is up to the client concerned to send a written request by post to the FGDR with supporting documents, within a maximum period of 2 months after the date of receipt of the last compensation letter that the client will have received from the FGDR.
How the Secure Compensation Area (SCA) works
• Clients who have only provided their failed bank with their postal address cannot access the SCA. If their compensation details are complete, they will be sent a compensation cheque letter within 7 working days, by post with acknowledgement of receipt, without any further action on their part.
• Clients who have provided their bank with a valid email address or mobile phone number will receive a personal message from the FGDR for connection to the Secure
Compensation
Area (SCA) in order to trigger their compensation.
• Depositors who wish to receive their compensation by bank transfer (faster and more secure) will be asked to enter the IBAN of the account to which they wish to receive their compensation.
• Access to the SCA is secure. Clients will have to identify themselves and authenticate.
Products not covered by the deposit guarantee
• Securities held by depositors through their securities accounts or PEA savings plans remain their sole property. It is up to depositors to open a securities account or PEA savings plan with another institution and request that the securities be transferred.
•
Life insurance
products sold by the bank are not affected by its failure. Depositors may contact the insurance company mentioned in the contract directly.
Title
Download the information pack
Section
FGDR Press Release - Compensation for depositors of the failed bank
ACPR Press release - Declaration of the unavailability of deposits of clients of the failed bank
Not available
Failed bank's parent company Press release
Not available
FGDR cross border Press Release
FGDR Brochure
Notice FGDR
Important information for the attention of depositors who have opened their accounts in France
- Within at least 7 working days at the latest, (ACPR decision date + 7 working days) the FGDR starts to proceed the compensation to depositors.
- This 7-day period can be extended in cases where additional information is required (security checks, calculation…).
- Depositors are invited to get another bank account for transferring their banking operations and receiving their compensation.
Important information for the attention of depositors of the Spanish branch of the failed bank
- The procedure is initiated automatically by the FGDR and coordinated with FGD, the Spanish deposit guarantee fund.
- The depositors of the Spanish branch's failed banl will be compensated by FGD, the deposit guarantee scheme of Spain on behalf of the FGDR France.
- The payment will be processed by FGD through its own system of payment.
Title
Q&A about the Spanish branch of the failed bank
Section
What is the FGDR’s role in this credit institution failure?
The Fonds de Garantie des Dépôts et de Résolution (FGDR) initiates the compensation procedure for BANQUE PROVENCALE EUROPEENNE' clients in France and in its foreign branch opened in Spain. On behalf of the FGDR, the clients of BANQUE PROVENCALE EUROPEENNE Branch in Spain will be compensated by the FGD, the deposit guarantee scheme of Spain, through its own method of payment, in accordance with French laws and regulations and following FGDR instructions.
When the compensation of clients in Spain will be initiated?
The day BANQUE PROVENCALE EUROPEENNE failure is declared, the Spanish deposit guarantee scheme compensation is initiated at the request of the Fonds de Garantie des Dépôts et de Résolution (FGDR) France. The compensation of the Spanish branch clients is triggered and will be initiated in the next few days. For detailed information, visit FGD website www.fgd.es
How will the FGD Spain compensate clients of the Spanish branch ?
Compensation
for BANQUE PROVENCALE EUROPEENNE Spanish branch clients is made available according with the system of payment set by FGD Spain.
Important information for clients : ensure that you have another bank account opened at a different bank to receive your compensation.
As a client of the Spanish branch, how is my compensation calculated?
Calculation of compensation is made in accordance with French laws and regulations, as a credit institution member of the French deposit guarantee scheme.
For any enquiries about compensation calculation, or for declaring Temporary High Balances (THB), please download and complete the Claim Form available on the FGDR France and FGD Spain websites.
I have an account in the Spanish branch of this Credit Institution, is my money lost?
No, your deposits are not lost.
BANQUE PROVENCALE EUROPEENNE is a banking institution whose covered deposts are protected by the FGDR France.
FGDR is receiving all clients information, including clients of the foreign branch, from the credit institution to calculate the compensation.
The FGDR is responsible and in charge of the overall process of compensation. It calls on the deposit guarantee scheme in Spain, the FGD, where the foreign branch is located to refund the clients of the Spanish branch using its local payment method. The FGD will publish regurlarly on its website information regarding BANQUE PROVENCALE EUROPEENNE Spanish branch clients compensation.